Order Cancellation, Device Exchanges, Warranty Claims

 

Order Cancellation, Device Exchange, Warranty Claims
 

Cancel Your Order

To Cancel an Order Online:

  • After your order is placed you will receive an order confirmation email document from the Wireless Carrier you selected. Make sure that the email address you provided when you ordered your service is accurate and current.
  • Follow the instructions provided by your Wireless Carrier. The return instructions may vary by Wireless Carrier so make sure to follow the instructions exactly as they are stipulated by your Carrier.
  • If your new mobile device has already been shipped to you, product return instructions will be included in the original shipping package that was sent to you by your Carrier.
  • Any and all credits and/or reimbursement that you will receive will be provided directly by your Wireless Carrier.
     

Canceling Cell Phones with Service Plans

  • If you cancel your order for a cell phone with a service plan, be sure to tell your Carrier that you want to cancel service.
  • If you paid a deposit for service and have questions about your deposit, please contact the wireless carrier directly.

Credit Card Authorization

When you place an online order, we authorize your credit card to make sure sufficient credit is available. A hold is placed on funds equal to your order total until the order is fulfilled.

If you cancel an order, the time required to remove the authorization is determined by the financial institution that issued your card. Here are estimated timeframes for some common payment methods:

 

 

Payment Type

Time Required

Debit or check cards

24-72 hours

Visa or MasterCard

6 days

Discover

9 days

American Express

6 days

JCB

9 days

Diners Card

9 days

   

 

Device Exchange and/or Warranty Claim

 

To arrange for a device exchange or warranty claim:

  • Contact your Wireless Carrier Customer Service center directly for assistance and instructions. The return instructions may vary by Wireless Carrier so make sure to follow the instructions exactly as they are stipulated by your Carrier.
  • If your new mobile device has already been shipped to you, product return instructions will be included in the original shipping package that was sent to you by your Carrier.
  • Any and all credits and/or reimbursement that you will receive will be provided directly by your Wireless Carrier.